Shipping & Returns
Orders are filled Monday – Friday, excluding major holidays. You can expect your order to ship within 7-8 business days. All orders ship USPS. Once fulfilled, you will receive an email confirmation notifying you the order has shipped, along with tracking information.
Please be aware that due to construction limitations, BNA Pickup is no longer being offered.
As of 8/25 estimated ship time for BNA Carpet items is approximately 2 weeks from date of order.
Returns & Exchanges
All returns will be for exchange or store credit only.
Unwashed, unworn and unused merchandise may be returned within 30 days of purchase date. Original tags must be attached. Items smelling of perfume, marked with makeup, showing signs of wear or with traces of animal hair are not valid for return. Shipping charges will not be refunded, unless we made a shipping error.
Return shipping is the responsibility of the customer. Please send returns to:
Nashville International Airport
Attn: BNA Shop Returns
1 Terminal Drive, Ste. 501
Nashville, TN 37214
Once returned item(s) is/are received, your item will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, you will have the option to exchange or be issued a store credit equal to the price of the returned item(s), including sales tax, minus the cost of shipping.
Once the return is processed, if you select a store credit, you will be emailed a gift card code in the full amount of your store credit. Electronic gift cards cannot be refilled and will only expire once the funds have been depleted.
Email us at email@example.com.